This website is owned and operated by Serenity Hair & Spa and is intended for use by consumers in the United Kingdom. We abide by the relevant rules of the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018. We take the protection of your personal data very seriously. Our privacy policy explains what information we collect from you, what we do with it, how we keep it secure and the circumstances in which we provide it to third parties.
We obtain and process personal data in different ways depending upon the purpose of the processing and way in which we obtained your personal data. In most circumstances your data will only be processed within the UK or EEA. If for any reason we need to have your data processed elsewhere we will inform you of that, any privacy risks involved and what we have done to minimise those risks.
You can at any time ask us to tell you what personal data relating to you we hold. You also have the right to ask us to rectify your data if it is inaccurate, erase it or restrict the processing of it, in particular in regards to your right to object to processing under legitimate interests of your data for profiling (including the use of custom, lookalike or similar audiences) and for direct marketing. In some circumstances you can ask us to provide it to you in a format which would allow you to transfer it digitally to another. Where we have requested, and you have given us consent to process your data you may withdraw that consent at any time. Were our business to be sold all your data would be transferred to the purchaser so that they could use it in the same way as we do now. If you are at all concerned about our processing of your data please let us know by contacting: becky@mwdm.co.uk
You may also complain about it to the Office of the Information Commissioner (“ICO”).
Our Service
Our service enables you to seek hair & spa services. Our service is providing hair & spa services to any individual.
Customer Data
As a customer seeking further information we collect certain data from you, depending on the product you enquire about. We will collect this when you submit one of the forms on our website, or contact us.
This data may include:
- Name and address;
- Telephone number;
- Email address;
- Date of birth;
- Gender;
- Your IP address (a unique number which allows your computer to communicate with others on the internet) and user agent (device information).
We also collect data about your visits to our website and the pages that you viewed. From time to time, the information we request may change. If it does it will be clear what we are requesting, and we only request information relevant to the product you are enquiring about. Additionally, we might collect data about you if you:
- Contact us, or we contact you, by email, telephone or post.
- Post comments, material or other content on our site.
We store IP addresses in order to stop unwanted traffic (i.e. spam) to our site. For example, if we become aware that spam is coming from a particular IP address (i.e. computer or location), we can block that IP address.
Purpose
Once we receive your request, depending on which specified by you we may call/email you to confirm your details and/or requirements. There is no obligation to use our hair & spa services.
We may also call you to ask about your experience using our site and service. We may monitor and/or record these calls for the purposes of quality control and staff training, regulatory compliance, and to resolve disputes. We will never share these call recordings with any third parties.
Retention
Your data will be retained in our systems for up to ten years after we obtain it.
Legitimate Interest
We have a legitimate interest in processing your data in the following ways, because you have asked us to do it and it is also necessary to allow us to fulfil our contractual obligations to you.
- Find out which hair & spa service you require;
- The automated decision making explained above;
- Using and sharing your IP address;
- Calling you to confirm your details and requirements;
- To email you about similar products and services;
- To create custom/lookalike/similar audiences;
- Receiving data from service providers.
You have the right to object to processing based on legitimate interests. In each case where we have identified legitimate interests as the legal basis for our processing, we have conducted a legitimate interests assessment.
Use of Cookies
We collect information about your computer, including where available your IP address, operating system and browser type using a cookie filer. Cookies help us to improve our website and deliver a better and more personalised service to you. They enable us to personalise your experience on our website, speed up your searches and help us select services or materials for inclusion on the website which may be of interest to you. It also allows us to monitor general traffic patterns and usage of our website to help us to improve our website design and layout. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may not be able to use certain features of our website. The information within these cookies is completely anonymous.
If you provide us with information about yourself by form filling on our website a session cookie collects that information and stores it during your browsing session so that if you wish to fill another of our forms it will be automatically populated. Information stored in that cookie is deleted as soon as you terminate your browsing session.
Changes to our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Contact
If you have any questions regarding this privacy policy, or for any other reason, please contact us at Serenity Hair & Spa on serenityhairwarsash@outlook.com.